TERMS OF USE
NUGGMD WEBSITE TERMS
GENERAL

1.1

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site.

1.2

We recommend that you print a copy of these terms for future reference. We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

1.3

If you make an account and/or purchase goods, medicines or services from our site, our patient service terms will apply to you, as made available to you at that time. These terms govern the provision of online medical consultations, assessments, and prescriptions facilitated by our partner medical clinic Wellford Medical Clinics, and the dispensing and fulfillment of prescribed medicines by our partner pharmacy, Newgrove Pharmacy, under its own terms and conditions.

2. THE SITE

2.1

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

2.2

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

2.3

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

3. USING THE SITE

3.1

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

3.2

You must not use any part of the content on our site for commercial purposes.

3.3

You acknowledge that you are responsible for all communications sent via or to this website and agree to your use of this website for proper and lawful purposes only.

3.4

You will not carry out any act or omission or procedure which would or would be likely to: damage, delay, interrupt or impair any use or functionality of the site;

(a) cause any illegal, offensive, defamatory or libellous material to be uploaded to, placed on or associated with the site;
(b) breach any third party’s rights, including in copyright, trade mark, privacy, confidence, or any other third-party right;
(c) conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site; or
(d) cause any inconvenience to the employees, servants, agents, software and other suppliers or any other third party (including, without limitation, creating or procuring software viruses, chain letters, unsolicited communications and ‘spam’).
(e) The content on our site is provided for general information only. It is not intended to amount to medical or clinical advice on which you should rely. You must obtain professional or specialist advice from a qualified healthcare professional before taking, or refraining from, any action on the basis of the content on our site.

3.5

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

3.6

If you wish to raise any issue about any content on our site, please contact us at support@nuggmd.co.uk. For complaints, please see our Complaints Policy.

4. THIRD PARTY CONTENT

4.1

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

4.2

We have no control over the contents of those sites or resources.

5. OUR RESPONSIBILITY

5.1

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

5.2

Please note that separate terms apply to the medical consultation services provided by Wellford Medical Clinics and to the dispensing, supply, and delivery of medicines by Newgrove Pharmacy. Our responsibility in relation to services and prescriptions is limited as set out in those applicable terms.

6. PRIVACY

6.1

We will only use your personal information as set out in our Privacy Policy. This includes sharing relevant information with clinicians and our partner pharmacy, Wellford Medical Clinics, where necessary to provide the services.

7. SECURITY

7.1

We do not guarantee that our site will be secure or free from bugs or viruses.

7.2

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

7.3

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. If you do any of these things it may be a criminal offence which we will report to the relevant law enforcement authorities, and your right to use our site will cease immediately.

8. OTHER IMPORTANT TERMS

8.1

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

CONTACT INFORMATION
For questions or concerns, please contact:
MD Access Global Limited (trading as NuggMD)
Victoria House
26 Queen Victoria Street
Reading, Berkshire
United Kingdom
RG1 1TG
Email: support@nuggmd.co.uk


Wellford Medical Clinics
09-10 The Courtyard
Buntsford Drive
Bromsgrove
Worcestershire
United Kingdom
B60 3DJ
Email: support@wellfordclinics.com


Newgrove Pharmacy
09-10 The Courtyard
Buntsford Drive
Bromsgrove
Worcestershire
United Kingdom
B60 3DJ
Email: enquiries@newgrovepharmacy.com

UK Refund & Cancellation Policy

At NuggMD, we aim to provide clear and fair refund and cancellation terms while complying with applicable UK medical and pharmacy regulations. Refund eligibility depends on the status of the consultation and prescription fulfillment.

Refund Policy

Consultation Fees

A full refund of the consultation fee may be issued in the following circumstances:

  • The patient is assessed by a licensed clinician and is deemed not eligible for treatment
  • A technical or administrative issue prevents the consultation from being completed as intended

Prescription Fees

Due to UK regulations governing prescription medicines, refunds for prescription or medication fees are strictly limited. Refunds will only be issued in the following circumstances:

  • The product is subject to an official recall
  • A confirmed product defect is identified, including mold or contamination

Non-Refundable Circumstances

Refunds will not be issued where:

  • A consultation has been completed and a clinical decision has been made
  • The patient is dissatisfied with the prescribed product absent a defect or recall
  • The prescription has already been dispensed or shipped by the pharmacy
  • An appointment was missed without appropriate notice

Medical decisions are made independently by licensed clinicians, and treatment outcomes may vary between patients.

Cancellation & Rescheduling Policy

  • Appointments may be cancelled or rescheduled up to five (5) days before the scheduled appointment without charge
  • If you are unable to attend your appointment, please notify us as soon as possible so the appointment may be offered to another patient
  • Failure to attend an appointment without cancelling or rescheduling in advance will result in the full appointment fee being charged and no refund being issued
  • Any refunds or exceptions outside of these terms are made at the discretion of the clinic

How to Request a Refund

To request a refund, patients should contact support@nuggmd.co.uk and include:

  • Full name
  • Order or appointment reference number
  • Reason for the refund request

Approved refunds will be issued to the original method of payment and may take several business days to process depending on the payment provider.